TelePacific is a facility based Competitive Local Exchange Carrier
headquartered in Los Angeles. In business since 1998, the Company
provides services on TelePacific owned switches and network infrastructure,
including local and long distance voice, dedicated Internet access,
private networking, and data transport services as well as bundled
voice and Internet solutions.
Through ongoing support and feedback TelePacific continually works
hard for its customers. As part of its commitment to quality of
service, the Company has put metrics in place that create visibility
and accountability throughout the organization—metrics TelePacific
reviews on an organizational level each week; discussing and working
every issue, every account, and every customer experience. With
this attention to detail, TelePacific can continuously focus on
opportunities for improvement.
Real Results
95% |
95% of all calls into customer care are answered in 30
seconds or less by a TelePacific employee who can answer
and respond to your questions. |
93% |
93% of all calls into customer care are resolved on the first
call. |
99% |
With a team dedicated to accurate invoicing, TelePacific
boasts a 99% invoice accuracy. |
97% |
Customer satisfaction is in the 97th percentile with over 2,000
customers surveyed monthly by Receivable Management
Services, a Dunn & Bradstreet Partner Company. |
TelePacific's commitment is to provide the communications services
your company needs for success, and to offer the best service in
the telecommunications industry with simplified, timely
and accurate billing. TelePacific's employees strive to live up
to that commitment every day. They are experienced, well trained
and customer-focused.
At TelePacific, we take care of our customers, and we hope to
take care of your telecommunications needs now and in the future.
You can count on us to be here for you. |
Corporate
Overview