CUSTOMER PROPRIETARY NETWORK INFORMATION

The Federal Communications Commission ("FCC") has added rules regarding Customer Proprietary Network Information ("CPNI") to assure that companies provide CPNI only to authorized parties, effective as of December 8, 2007. CPNI is information obtained solely because of the TelePacific-customer relationship about a customer’s telecom services, such as the products and features used, monthly revenue, total minutes of use, call detail and frequently called numbers. CPNI does not include directory information such as name, address and phone number, nor does CPNI include information about non-telecom services, such as equipment or internet access.

FREQUENTLY ASKED QUESTIONS

What is TelePacific doing about these changes?

TelePacific is requesting identification from callers and matching that information with authorized user information on the account. TelePacific is also obtaining updated information from customers via Customer Contact Authority ("CCA") form. Click here for CCA form.

The completed authorization form(s) should be copied onto company letterhead and signed by the authorized account contact. Completed forms may be mailed, e-mailed or faxed to TelePacific.

• By mail: TelePacific Communications , Attn: Customer Care , 3485 Brookside Dr. Suite 102 , Stockton , CA 95219
  
  
• By e-mail: Scan signed documents and send to: customerservice@telepacific.net
  
  
• By fax: 866-891-2088

What impact does this have on my Agent or Vendor?

Before your information can be given to your Agent or Vendor, TelePacific must have an Authorization for Third Party Account Representation ("ATR") form. Click here for ATR form .

This form will allow customers to give Agents, Vendors, Consultants, etc. the authority to communicate with TelePacific on their behalf.  The completed authorization form(s) should be copied onto company letterhead and signed by the authorized account contact. Completed forms may be mailed, e-mailed or faxed to TelePacific.

• By mail: TelePacific Communications , Attn: Customer Care , 3485 Brookside Dr. Suite 102 , Stockton , CA 95219
  
  
• By e-mail: Scan signed documents and send to: customerservice@telepacific.net
  
  
• By fax: 866-891-2088

What happens if a non-authorized user calls into customer care?

Care may do the following:

• Call the customer back at the number listed on the account;
  
  
• E-mail the customer at the e-mail address listed on the account;
  
  
• Send via U.S. mail to customer at the address listed on account; and
  
  
• IF THE CUSTOMER CAN provide call detail information, TelePacific CAN discuss the call detail information PROVIDED BY the customer.

What happens if my company wants to change its account contact?

The inbound caller must have authorization to gain access to customer account information. The authorized account contact must submit a Customer Contact Authority form to TelePacific on their company letterhead signed by the authorized account contact to add the calling party as a contact.

What if I need more information?

Please call Customer Care at 888-777-5802 or e-mail cpni@telepacific.com.